Change Management in Borsa Italiana
Change Management in Borsa Italiana Borsa Italiana selected Sourcesense for implementing their new Change Management platform

Borsa Italiana - London Stock Exchange Group asked us to develop their new platform dedicated to change management.

This a very critical scenario for managing any changes and issues for all their software applications.

The main goal of this project was to provide with an unique platform many types of cases and issues related to change requests, releases and incidents for all the software.

Thanks to our deep knowledge and experience we have proposed a solution based on Atlassian JIRA extendending it with all the needed functionalities and workflows for managing these specific requests for the client.

 

Management of all the request of change
We have extended JIRA adding new types of issues for allowing users to specify different informations based on the issue type: incident, release and change request.

Workflow implementation for multiple approval
We have implemented the workflow for managing the new policy based on multiple approvation.

Notification for new approvers
We have added the new mechanism for notifying new approvers in the approval chain.

Email approval
We have extended JIRA adding the email approval mechanism.
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